At LeadVergent LLC, we are committed to delivering high-quality, verified real estate leads. Customer satisfaction is important to us, and we stand behind the quality of our services.
Eligibility for a Refund
A client may be eligible for a refund of the initial onboarding fee if either of the following occurs:
- No Leads Delivered: The client does not receive any lead from LeadVergent within the applicable service period outlined in their agreement.
- Four (4) Bad Leads: The client receives four (4) leads that are determined to be invalid. A lead may qualify as invalid if: the prospect’s name or contact information is incorrect or cannot be verified; the prospect is located outside the client’s selected service area; or the lead was delivered in error and does not meet the agreed-upon targeting criteria.
Review Process
Refund requests must be submitted in writing with supporting information. LeadVergent will review each request and determine eligibility based on our verification records and service agreement.
Non-Refundable Circumstances
Refunds will not be issued if:
- The client fails to respond to or follow up with delivered leads in a timely manner.
- A lead is rejected for reasons outside the eligibility criteria described above.
- The client cancels services after valid leads have been delivered.
- Any referral fees, marketing expenses, or third-party service charges have already been incurred.
Processing Refunds
Approved refunds will be processed to the original payment method within a reasonable timeframe after approval.
LeadVergent LLC reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.